introducing agentrak

BLOOMFIELD COLLECTIONS UTILISES A COMPREHENSIVE AND CUTTING EDGE APPLICATION CALLED AGENTRAK

 AGENTRAK IS THE LATEST SOFTWARE AVAILABLE ON THE MARKET, BASED ON THE FOLLOWING TECHNOLOGIES:

  •  SERVER HARDWARE: HP ML350 – INTEL XEON 3GHZ, 2GB RAM, MIRRORED HARD DRIVES
  • OPERATING SYSTEM: WINDOWS SBS 2003 SERVICE PACK 1
  • SYMANTEC CORPORATE EDITION ANTI-VIRUS
  • VISUAL STUDIO .NET
  • CRYSTAL REPORTS
  • MICROSOFT IIS

 AGENTRAK IS FOCUSED ON USABILITY, FLEXIBILITY, SCALABILITY, SECURITY AND REPORTING.  THE KEY FEATURE OF AGENTRAK BEING THE AUTOMATION AND COMPLIANCE THROUGH AUTOMATION MADE POSSIBLE BY ITS FLEXIBLE WORKFLOW SYSTEM.

INTERNAL FUNCTIONALITY

 COMPREHENSIVE IN ALL ASPECTS OF THE DEBT COLLECTION PROCESS, AGENTRAK OFFERS THE FOLLOWING FUNCTIONALITY INTERNALLY:

  • FULL AUTOMATION OF NON-MANUAL TASKS IN ANY CLIENT CONTRACT, VIA CUSTOMISED WORK FLOWS
  • CUSTOMISABLE DATA FILE LOADS
  • EXTENSIVE SUITE OF INTERNAL REPORTS
  • SCALABLE AND LAYERED SECURITY
  • GROUP SECURITY
  • PAYMENT UPLOADS VIA MOST TRADING BANK FORMATS
  • GUI WINDOWS INTERFACE

 CLIENT FUNCTIONALITY

 AGENTRAK’S CLIENT FEATURES INCLUDE:

  • A COMPREHENSIVE CLIENT EXTRANET
  • LAYERED CLIENT SECURITY
  •  AUTOMATED AND EMAIL-ABLE REPORTS
  •  REPORTS AVAILABLE ONLINE IN VARIOUS FORMATS INCLUDING (XLS, PDF, WORD)
  • AUDIT OF ALL CLIENT RELEVANT NOTES FOR ANY TIME PERIOD
  • FULL ACCOUNT ACCESS ONLINE

 INTERNET ACCESS [CLIENT]

 A CLIENT IS ALLOWED MULTIPLE LOGINS (USERS).  THESE ARE THE LOGINS OF INDIVIDUALS AT THE ORGANIZATION.  THE FUNCTIONS THAT WILL BE ABLE TO BE PERFORMED BY CLIENT USERS WILL INCLUDE

SEARCHING FOR ACCOUNTS BY:

  • ENTITY
  • FIRST NAME
  • LAST NAME
  • ACCOUNT NAME
  • ACCOUNT NO
  • ACCOUNT ID
  • OPEN AMOUNT TO AND FROM
  • ARRANGEMENT DETAILS
  • OTHER FINANCIAL DETAILS
  • OPEN DATE FROM TILL
  • SUBURB
  • STATE
  • POSTCODE
  • PHONE
  • FAX
  • EMAIL
  • STATUS

A RESULTS LISTING IS PRODUCED.  EACH RECORD IS HYPER-LINKED TO AN ACCOUNT DETAIL PAGE SHOWING A FULL FINANCIAL SUMMARY, HISTORY AND NOTES TO CLIENT

THE CLIENT IS ABLE TO MAKE NOTES, WHICH THEN APPEAR ON THE ACCOUNT MANAGER’S QUEUE.

THE REPORTS ARE AVAILABLE FOR CLIENTS TO HAVE AUTOMATICALLY EMAILED AGENTRAK,

SUPPORT & CHANGES

AGENTRAK IS SUPPORTED BY TEAMS IN MELBOURNE AND SYDNEY, AND CUSTOMISATIONS CAN BE ENABLED RAPIDLY TO SUIT CLIENT NEEDS.  SPECIFIC REPORTING IS AVAILABLE VIA CRYSTAL REPORTS AND CUSTOMER TEMPLATES, AND FORMATS CAN BE EASILY ADAPTED.

AGENTRAK’S IMPLEMENTATION AT BLOOMFIELDS

AGENTRAK HAS BEEN IMPLEMENTED ON THE BLOOMFIELD NETWORK SUCCESSFULLY, WITH A FULL REDUNDANCY, BACKUP AND DISASTER RECOVERY PLAN.  THE CLIENT EXTRANET IS SECURED VIA SECURE SOCKETS LAYER (SSL) AND MS SQL SECURITY

INTERNET SECURITY

 THE AGENTRAK WEB APPLICATION IS SECURED VIA A LOGIN AND PASSWORD.  THE USER’S SESSION CONTAINS THE ACCESS RIGHTS TO THE APPLICATION ONCE THE LOGIN AND PASSWORD HAVE BEEN VALIDATED FROM THE DATABASE.  THE SESSION IS THEN SUBJECT TO TIMEOUT AND STORES ITS OWN PASSWORD WHICH IS CHECKED BY THE APPLICATION EACH TIME THE USER ACCESSES A PAGE.  THE WEB APPLICATION USES A SEPARATE USER ACCOUNT WITH PERMISSION THAT ONLY ALLOWS ACCESS TO THE RELEVANT STORED PROCEDURES.  STORED PROCEDURES ARE ENCRYPTED AND PERFORM A FURTHER CHECK TO ENSURE THE USER LOGGED INTO THE WEB APPLICATION IS A VALID USER.  THIS ENTIRE FRAMEWORK IS FURTHER ENCAPSULATED WITHIN SSL.

COMPUTER HARDWARE

PLATFORM                                       MICROSOFT SMALL BUSINESS SERVER 2000

VERSION                                          SERVER 2003 WITH THE LATEST SERVICE PACKS

UPGRADE                                         WINDOWS UPDATE CONSTANTLY

SUPPORT PROCESS                            24 HOUR ON SITE – DANCOM CONSULTING P/L

SCALABLE                                         YES

LOCATION                                          NSW 2774

COMPUTER SOFTWARE

AGENTRAK IS THE LATEST DEBT COLLECTION SOFTWARE AVAILABLE ON THE MARKET, BASED ON THE FOLLOWING TECHNOLOGIES:

  • MICROSOFT SQL SERVER 2000
  • MICROSOFT VISUAL STUDIO .NET
  • CRYSTAL REPORTS 11
  • MICROSOFT IIS

INTERFACE AND FILE TRANSFER

FILES CAN BE TRANSFERRED PHYSICALLY USING HARD COPY, ON DISC OR BY E-MAIL

AGENTRAK ALLOWS CLIENTS WITH COMPATIBLE OPERATING SYSTEMS TO TRANSFER AND/OR RETRIEVE DATA BY DIRECT INTERFACE. BLOOMFIELDS SEE THIS AS OFFERING SIGNIFICANT IMPROVEMENTS IN EFFICIENCY AND IS ENCOURAGING ITS CLIENTS TO TAKE ADVANTAGE OF THE FACILITY. THIS IS ASSUMING THE CLIENT’S COMPUTERS SYSTEM IS COMPATIBLE; ANY EQUIPMENT OR PROGRAMMING COSTS TO ACHIEVE COMPATIBILITY WOULD BE THE CLIENT’S RESPONSIBILITY.

DIRECT ACCESS TO THE SYSTEM WOULD REQUIRE THE CLIENT AND ITS EMPLOYEES ENTERING INTO A CONFIDENTIALITY AGREEMENT IN RELATION TO AGENTRAK, ITS FEATURES AND OPERATING SYSTEMS.

BLOOMFIELDS AGREES THAT ANY DATA ENTERED INTO THE AGENTRAK SYSTEM ON BEHALF OF ITS CLIENTS OR ACQUIRED IN THE PROCESS OF PROVIDING SERVICES TO ITS CLIENTS, WILL REMAIN THE PROPERTY OF THEIR CLIENTS.

NEW TECHNOLOGY

BLOOMFIELDS IS A PROGRESSIVE AND INNOVATIVE COMPANY. IT WILL EMBRACE ANY NEW TECHNOLOGY, WHICH WILL IMPROVE ITS EFFICIENCY, IN THE FORM OF IMPROVED DEBT RECOVERY RATES OR LOWER COSTS, AS IT BECOMES AVAILABLE.

THE MOST SIGNIFICANT IMPROVEMENT ENVISAGED IS NOT SO MUCH IN THE AREA OF IMPROVED TECHNOLOGY BUT IN THE GREATER USE OF EXISTING TECHNOLOGY.

THE GREATER USE OF THE INTERNET IS ALMOST CERTAIN TO LEAD TO ADDITIONAL INFORMATION RELEVANT TO OUR INDUSTRY BECOMING AVAILABLE IN THE PUBLIC DOMAIN.

IT IS ALSO CONCEIVABLE THAT MORE SENSITIVE INFORMATION EG RMS OR DEPT SOCIAL SECURITY RECORDS MAY BECOME AVAILABLE ON A LIMITED BASIS VIA MORE STRINGENT COMMERCIAL AGENT LICENSING. 

MANAGEMENT REPORTING

AS MANAGEMENT REPORTING REQUIREMENTS VARY FROM CLIENT TO CLIENT, AGENTRAK WAS DEVELOPED TO PROVIDE THE MAXIMUM FLEXIBILITY IN THIS REGARD.

 THE REQUIREMENTS OF ALL CLIENTS, WHETHER IT IS FOR MANAGERIAL OVERVIEWS OR DETAILED REPORTS ON INDIVIDUAL MATTERS, CAN BE ACCOMMODATED.

CONTRACT SERVICES

BLOOMFIELD’S OFFICE IS LOCATED IN NSW. WE ARE REGISTERED IN QLD, VIC, S.A., W.A.,

SYSTEMS

 ALL COMPUTERS SYSTEMS REQUIRE PASSWORDS TO ACCESS FILES AND THE SYSTEM THEN RECORDS THE IDENTITY OF WHO HAS HAD ACCESS TO THE FILES. FILES ARE BACKED UP DAILY AND ARE STORED AWAY FROM THE OFFICE. 

BLOOMFIELDS IS A PROGRESSIVE AND INNOVATIVE COMPANY. IT WILL EMBRACE ANY NEW TECHNOLOGY WHICH WILL IMPROVE ITS EFFICIENCY, IN THE FORM OF IMPROVED DEBT RECOVERY RATES OR LOWER COSTS, AS IT BECOME AVAILABLE.